If you’ve been around here a time or two you may know that I collaborate with Verizon. Most of the time that means testing out new products or services and sharing my honest thoughts here. While I always guarantee readers my unedited opinions, I also accept that not everyone buys the fact that they aren’t influenced, maybe just a little. I get it. Really, I do. I tend to wonder about “sponsored” content too. I recently had an experience with Verizon Wireless that had nothing to do with my collaboration. It proved to me that their slogan, Better Matters really is a thing.
The youngest of our Little Nuggets turned ten this summer. Here in the coop the traditional ten-year gift is a cell phone. Right around the same time the teen needed an upgrade (can’t have a smartphone without a functioning camera… oh the humanity!) and our household said goodbye to analog – so long answering machine, you served us well. Off to the Verizon store we went, with no little amount of trepidation.
In the past a visit to the store meant hours sucked out of our weekend. Help that was little to no help at all, and coming home with lighter pockets and befuddled brains. A few years back I even managed to get signed up for two insurance plans on the same phone.
Wait, we thought she was writing about why Verizon Wireless is, um… better.
I hear ya, and I am. I’ve since learned that not all Verizon stores are created equally. In fact, not all Verizon stores are even Verizon stores. What?!! Here is the deal, there are a lot of stores out there that are Verizon ‘authorized dealers’. Any number of them are great, I’m sure. I just didn’t find those. I found the one that made me dread the cellphone store. Then I found a Verizon store. (cue harp music and unicorn sparkles)
The Verizon store nearest us was a bit of a trek, but totally worth it. From the minute we walked into the store in Glen Burnie, Maryland it was evident things were going to be different. Starting with the warm welcome my phone gave me. Yep, the phone welcomed me to the store… hello, Kubrick!
Team members took our info, what we needed and gave us an actual estimate of how long it would be before we were helped. The doctor’s could take some lessons here!
Just about everything in the store was hands-on with demos and clear pricing. That pricing thing was the teen’s least favorite feature. When mama knows not everything goes. We played, laughed and got tips from the welcome staff. It didn’t even feel like waiting.
Gerald, our Solutions Specialist (and new BFF) helped the kiddos look through phones, showed them features and put my mind at ease with some cool functions for parental controls. At no point did he push hard for upgrades or add-on items. He’d mention it once. Then accepted my answer like I actually was a human who knew what I did and didn’t want. WOW!
While we waiting for data transfers from our old to new phones, Gerald showed us some cool new products. The Nest Cam will be finding its new tree at our house sometime soon. Our current security system came with one camera that doesn’t have the motion-sensing tech an easy install that Nest features. Plus, I can take my helicopter parenting to a whole new place with it – ha ha.
Our new puppy doesn’t have a taste for shoes, but he did find my beloved Plantronics Backbeat Fit headphones quite tasty. Gerald introduced me to the Jaybird X2 wireless headphones, which were pretty awesome – not Backbeat awesome but an option for sure. Again, he didn’t try to oversell.
Since that data transfer was taking a bit longer Gerald offered to put the Zagg screen protectors on our new phones. Okay, that was beyond awesome! I’ve never been able to get one on without it looking like bubble wrap on my screen. In fact I usually hate that so much I eventually take the damn thing off and live with the scratches and eventually the cracks.
In the space of less than an hour our family was fully outfitted with sweet new phones (yes, I got me an upgrade too!) some cool and useful accessories and a newfound adore for the Verizon store. Any place can sell you the phone, the ear buds, the cases and shields, but very few places bring the customer service like an actual Verizon store and the humans that work there.
It comes down to people in the end and that’s when better matters.